Managed IT support for Singapore SMEs
Managed IT support with one team to call.
Problems fixed, not passed around. Helpdesk, new starters and leavers, updates and a monthly report, from a team that already knows your systems.
- Most fixes done remotely in minutes
- Named team who knows your set-up
- Remote and on-site
Today
- Password resets
- New starters
- Printer problems
You get
- Most fixes done remotely
- Laptop ready on day one
- A monthly report
Four signs you need proper IT support.
Your IT person left
The passwords and know-how left with them.
Days to fix small things
A printer or password problem stops someone for half a week.
No laptop on day one
New staff wait for accounts, email and a working laptop.
No idea what is patched
Nobody knows which laptops are up to date or backed up.
Everything a small office needs from an IT department.
All included in your monthly support plan. Larger projects are planned separately and agreed before we start.
Get IT supportHelpdesk
Email, phone, chat or WhatsApp, answered by people who know your systems.
New starters and leavers
Accounts, licences and laptops ready on day one, and switched off on the last day.
Updates and patching
Windows, Mac and app updates applied and checked every month.
Devices and licences
A record of every laptop, phone and licence, so nothing is lost or paid for twice.
Suppliers handled
We deal with your internet provider, printer company and software vendors for you.
Monthly report
What we fixed, what is due, and what we recommend next, on one page.
Support plans
Two plans. Pick the response time you need.
Both plans include the full helpdesk. The difference is how fast we reply and whether we come on site.
| What you get | EssentialFor teams who can wait a day | We suggestBusinessFor teams who cannot stop | |
|---|---|---|---|
| Support hours | Weekdays, 9am to 6pm | Weekdays, 9am to 6pm | |
| First reply | Next business day | Within 4 business hours | |
| Remote help | Included | Included | |
| On-site visits | Charged per visit | Included when needed | |
| New starters and leavers | Included | Included | |
| Updates and monthly report | Included | Included |
Need help outside office hours? Ask about extended cover when we plan your support.
Get a support quoteHow we start
From first call to a calm office in five steps.
Check
IT health check
Devices, accounts, backups and risks reviewed.
You keep: a written fix list
Take over
Collect the keys
Logins, licences and records gathered from your current set-up.
You keep: an IT handbook
Stabilise
Fix the urgent
The risky gaps from the health check closed first.
You keep: before and after record
Support
Helpdesk live
Staff told how to reach us, and requests handled.
You keep: support guide for staff
Review
Monthly report
One page each month, and a review every quarter.
You keep: monthly report
Switching provider
Moving from your current IT provider, without a gap in support.
We contact your current provider, collect what we need, and run a short handover. Your staff keep getting help the whole time.
- Admin logins and licences moved into your company's name
- Records of devices, accounts and suppliers documented
- Start date agreed so there is no gap in cover
Small IT problems slowing your team down?
List the three that annoy your team most. We reply with how we would fix them in your first month.
IT support questions SMEs ask first.
Something else? Chat with us or call +65 6031 0102.
What counts as a support request?
Anything that stops someone working: passwords, email, printers, laptops, Teams, files. Bigger changes, like a new office, are planned as separate projects.
How do staff reach you?
By email, phone, chat or WhatsApp. Every request is logged, so nothing gets lost.
Do you come on site?
Most problems are fixed remotely within minutes. On the Business plan, on-site visits are included when a problem needs one.
What is not included?
New hardware, licences and larger projects. We always agree these with you before any work starts.
Is there a minimum contract?
Plans run month to month, with three months' notice to end. You keep all logins and records if you leave.
Get IT support you can rely on.
Tell us about your team and what slows you down. We reply within one business day with a written support plan.
What happens next
- A reply within one business day from a senior consultant, not a call centre.
- A 30-minute health check of your devices, accounts and backups.
- A written support plan you keep: response times and what is covered.
