Support and ownership
One named owner for every system you run.
When something stops working, you know who fixes it. Support runs weekdays, 9am to 6pm, with response targets by severity and a service review every month.
Ongoing support
When a system stops working, you know who owns it.
Every system in scope has a named owner and a response target. Ask about extended cover. We only promise hours we can staff.
Requests
One route for access changes, set-up requests and help with your apps.
Incidents
Severity levels, response targets and a named person to escalate to.
Monitoring
Checks on the apps, cloud resources, connections and scheduled jobs in scope.
Access
Starters, changes and leavers handled, with regular access reviews.
Changes
Anything that could affect the business is reviewed and tested first.
Recovery
Backups, restore steps and restore tests, with clear responsibilities.
Licences and cost
Licences assigned properly, renewals planned and cloud use reviewed.
Improvement
Training, repeat problems fixed at the cause, and a list of what to improve next.
Do we have to move everything to Microsoft?
No. We start from the systems you have and keep what still fits. If your accounting software is right for you, we improve the reporting around it instead.
We are only 15 people. Is Business Central too much?
Headcount does not decide it. A 15-person distributor with stock, credit terms and several locations may need it. A 70-person services firm may not. We tell you plainly in the health check.
What will it cost?
It depends on the scope, so every proposal lists the full cost: subscriptions, set-up, data migration, connections, support, training and any usage-based charges for AI agents or cloud. Nothing is added later without your approval.
Who looks after laptops, printers and the office network?
Our IT Support plan covers them, or we work alongside your current provider. Either way, your agreement names who owns each system.
Is AI safe to use on our data?
We start with one workflow, one owner and a measurable result. Copilot only sees what each person can already access, so we tidy permissions first. Payments, postings and supplier bank changes keep a named person's approval.
Do you offer support around the clock?
Standard support runs weekdays, 9am to 6pm, with response targets by severity. Ask about extended cover. We only promise hours we can staff.
About INFOC
One IT team for Singapore SMEs, since 2012.
We set up, connect and look after the systems your business runs on: Microsoft 365, Business Central, cloud, AI and your website. Infochola Solutions Pte. Ltd. (UEN 201211853W), trading as INFOC, is at 2 Venture Drive, #24-01, Vision Exchange, Singapore 608526. Support runs weekdays, 9am to 6pm, and we reply within one business day.
Go to the formSend a request
See what we would own for you.
Tell us what you run today. We reply within one business day with a support plan that names who owns what.
What happens next
- A reply within one business day from a senior consultant, not a call centre.
- A 30-minute review of your systems, suppliers and the gaps between them.
- A support plan you keep: what we own, response targets and what stays with you.
